InstallShield Eval
I tried out the
InstallShield X demo. I found the UI even less intuitive than
Wise Installer for Windows. I don't really like either of them. Don't think I've met anyone who does. It's really amazing how complicated you can make simple concepts like installing software.
The amusing (and annoying) thing about InstallShield X is that it installs an automatic update service on your computer. This thing prompts you to periodically check for updates to your installed software. When I decided I didn't want to deal with InstallShield X anymore, I removed the software. And guess what? This annoying automatic update service stays behind, periodically reminding you to check for updates to the software you no longer have installed.
At least I can tell this auto update thing to no longer check for updates. Even then, it periodically puts an icon in the system tray to bother me about updating my non-existent software.
Now the real funny part that shows their true level of incompetence: I still have my eval support login, so I raised an issue about this auto-update thing that wasn't removed. It turns out the people at InstallShield don't even know how to remove it!!! It's on someone's list of things to figure out how to do. And these people specialize in installing and removing software. Do you want to trust your installation to people who can't figure it out themselves?
An then, because my support issue was over 5 days old and they hadn't figured out how to do it, they just decided to mark my support indicent as "resolved" and close it. I guess that means some support guy is getting his bonus now for promptly resolving customer issues. Once they've closed an issue, you can't even re-open it. You can just make a new issue and refer to the old one. A sure-fire way to warp your customer service metrics in your favor, isn't it?
